Effective Date: October 23, 2018
Please note that all related services and systems may be located on servers in the United States. If you are located outside the United States, the information we collect (including cookies) will be processed and stored in the United States, which may not provide the same level of privacy protections as the country in which you reside or become a citizen. By using the Services and providing information to us, you consent to the transfer of information to and processing in the United States.
User Provided Information
Your Account Information: You provide your email, or log into a third-party account (such as Facebook) to create an online or app account ("Account") or to subscribe to our newsletter. If you refuse to provide such information, you may not be able to use the service normally. When creating an account, you may be asked to enter certain information such as: your name, avatar, age, gender, address, phone number and email address.
Customer Support: When you contact us, you can provide us with information about your use of the Services, including product information and contact details about Rose & Remy you own, so that we can provide customer support. For example, you can send customer support an email with information about our Rose & Remy shoes and other issues.
Information we collect
Our website generally collects two types of information about you: (a) information that you provide to personally identify you; (b) information that does not personally identify you, which we automatically use when you visit our website Collect this information or the information you provide to us. Personally Identifiable Information: Our definition of Personally Identifiable Information includes any information that may be used to specifically identify or contact you, such as your name, email address, telephone number, etc. As a general policy, we do not automatically collect personally identifiable information from you when you visit our website. In certain circumstances, we may require, allow or otherwise provide you with the opportunity to submit personally identifiable information related to the features, programs, promotions or certain other aspects of our website. For example, you may: (a) provide your name, mailing address, email address, telephone number and other information when registering for promotions on our website, requesting information from us, etc.; (b) responding to surveys, opinion polls, etc. or similar requests to provide certain demographic information about you (such as age, gender, purchasing preferences, frequency of use, etc.); (c) to post general comments and/or testimonials on our website. Certain information may not be personally identifiable (for example, your age) alone, but may become so when combined with other information (for example, your age and name). It is your choice whether or not you provide this information; however, in many cases, such information is required to participate in certain activities, to achieve benefits that we may provide, or to access certain content on our website. Non-Personal Information: Our definition of non-personal information is any information that does not personally identify you. Non-personal information may include certain personally identifiable information that has been de-identified; that is, information that has been anonymized. We obtain non-personal information about you from the information you provide to us, either alone or in conjunction with your personally identifiable information. We also automatically collect certain non-personal information about you when you visit our website. This information may include, among other things, the IP address, the type of browser you are using (e.g. Internet Explorer, Firefox, Safari, etc.), the third-party websites you visit from, the operating system you are using (e.g. Vista, Windows XP, Mac OS, etc.), the domain name of your internet service provider (eg, America Online, NetZero, etc.), the search terms you use on our website, the specific pages you visit, and the duration of your visit.
Equipment and Other Automatically Collected Information
Device attributes and operations: We collect certain information from your smartphone, tablet or personal computer (“Device”), such as: device number, model, hardware and software versions, signal strength, Internet Protocol (IP)
Can you withdraw your consent to our collection and/or use of information?
You may withdraw your consent to the collection, use and/or disclosure of your personally identifiable information held or controlled by us by submitting a request to firstname.lastname@example.org or by following the instructions below for deleting your account. Depending on the extent to which you withdraw your consent, the functionality of your account, products and services may be affected, including the inability to access or use your account, products and/or services.
What do we use your information for?
Any information we collect from you may be used in one of the following ways:
Processing Transactions: We use your information to process payments you make through the Services.
Periodic emails: The email address you provide for order processing or your account may be used to send you information and updates related to your order, in addition to occasionally receive company news, updates, related product or service information , including sending you updates to our terms and policies and other important information from time to time. We may also send you marketing and promotional communications that we believe may be relevant to your interests.
Our Services: We operate and provide services, including providing customer support as well as improvement, repair and customization services. We use your information to understand how people use and to evaluate and improve the Services. In addition, we use your information to research, develop and test new services, products and features, and to perform troubleshooting activities. We also use your information to respond to you when you contact us.
Security and Privacy: We use your information to verify account details and activity. We also use your information to improve the security and privacy of our services, such as to investigate suspicious activity or violations of our terms.
Advertising and commercial information: We may show you and others our products and advertisements based on information we collect from you, such as: your product imagery and reviews
How do we protect your information?
We implement various security measures to maintain the security of your information when you place an order or enter, submit or access your information. We provide the use of secure servers. All personally identifiable payment information provided is transmitted via Secure Sockets Layer (SSL) technology. After the transaction is completed, your credit card information will not be stored on our servers.
How do you manage information about you, including your account?
We provide you with the ability to view, manage or delete your information.
Change your email, nickname, etc.: You can view and change your account profile information by logging into your account and visiting your account settings page.
Unsubscribe: If you would like to manage your communication settings at any time, such as unsubscribe from receiving emails, we will provide detailed unsubscribe instructions at the bottom of each email. You can also unsubscribe by logging into your account and visiting your account settings page.
Delete your account: If you want to delete your account, you can do so on your account settings page. Deleting your account will delete the personally identifiable information associated with your account.
How long will the data be stored?
HOW WE USE & SHARE THE INFORMATION COLLECTED
Personally Identifiable Information: The personally identifiable information you submit to us is generally used to carry out your requests, respond to your inquiries, better serve you, or in other ways naturally associated with the circumstances in which you provided the information. We may also use this information to later contact you for a variety of reasons, such as customer service, providing you promotional information for our products, subsidiaries or other affiliated companies, or to communicate with you about content or other information you have posted or shared with us via our Website. You may opt-out from receiving future promotional information from us or those that we share information with, or direct that we not share your information with others, as set forth below.
In certain instances we may also share your personally identifiable information with our third party vendors performing functions on our behalf – e.g., vendors that administer our promotions, provide us marketing or promotional assistance, analyze our data, assist us with customer service, etc. Our vendors agree to use this information, and we share information with them, only to carry out our requests. In addition, we may share your personally identifiable information with participating sponsors to a program or promotion (e.g., a sweepstakes or contest) you enter via our Website.
OTHER USES & INFORMATION
Other: Notwithstanding anything herein to the contrary, we reserve the right to disclose any personally identifiable or non-personal information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) in an emergency to protect the health and safety of our Website’s users or the general public.
The features, programs, promotions and other aspects of our Website requiring the submission of personally identifiable information are not intended for children. We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at email@example.com. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof.
KEEPING YOUR INFORMATION SECURE
We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information. In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
Our Website may link to or contain links to other third party websites that we do not control or maintain, such as in connection with purchasing products referenced on our Website and banner advertisements. We are not responsible for the privacy practices employed by any third party website. We encourage you to note when you leave our Website and to read the privacy statements of all third party websites before submitting any personally identifiable information.
CONTACT & OPT-OUT INFORMATION
We will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of our Website.
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.